Shipping policy
SHIPPING POLICY
At Akiss Beauty, we aim to process and deliver every order as quickly and carefully as possible. Please review our estimated processing and shipping times before placing your order.
PROCESSING TIME
Processing time varies depending on the product and color selected:
Natural Color: approximately 3–7 business days
Colored Wigs: approximately 7–12 business days
Custom Colors: approximately 15–17 business days
Please note that processing time is separate from shipping time.
Business days do not include weekends or public holidays.
SHIPPING TIME
Once your order has been processed and shipped, delivery generally takes approximately 4–7 business days.
We use express shipping services, and the carrier may vary depending on your destination.
Delivery times are estimates and may be affected by customs processing, weather conditions, holidays or carrier delays.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a shipping confirmation email with your tracking information.
Please allow some time for tracking information to update after your shipment has been created.
INTERNATIONAL SHIPPING
Akiss Beauty ships to Canada, the United States and internationally.
International orders may be subject to customs duties, import taxes or other fees determined by the destination country. Any applicable duties or taxes are the responsibility of the customer.
SHIPPING ADDRESS
Please ensure that your shipping address is complete and accurate before placing your order.
Akiss Beauty is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.
DELIVERY
Some shipments may require a signature upon delivery.
We recommend using a secure delivery address where your package can be safely received.
Once a package has been confirmed as delivered to the address provided at checkout, Akiss Beauty is not responsible for packages that are subsequently lost or stolen.
SHIPPING DELAYS
Occasional delays may occur due to circumstances outside our control, including customs processing, weather conditions, holidays or carrier delays.
We appreciate your understanding in the event of an unexpected delay.
QUESTIONS?
For questions about processing, shipping or tracking, please contact us at: