Refund policy
RETURN & REFUND POLICY
At Akiss Beauty, we carefully prepare every order to ensure you receive the correct product in excellent condition. Please inspect your order upon delivery.
We offer a 15-Day Easy Return if your item arrives damaged or defective, or if you receive an incorrect item. For approved claims, you may choose between an exchange or a refund.
Returns, exchanges and refunds are not accepted for change of mind or personal preference.
ORDER CANCELLATIONS
Once an order has been placed, it cannot be cancelled.
Please review your product, color, length, texture, wig cap size and other selections carefully before completing your purchase.
15-DAY EASY RETURN
If your item arrives damaged or defective, or if you receive an incorrect item, please contact us within 15 days of delivery at contact@akissbeauty.com.
Please include your order number, a brief description of the issue, and clear photos or videos when applicable.
Once your request has been reviewed and approved:
- We will provide a prepaid return shipping label
- Akiss Beauty will cover the return shipping cost
- You may choose an exchange or a refund to your original payment method
Please do not return an item before receiving authorization and return instructions from us.
RETURN CONDITIONS
All approved returns must remain in their original condition.
Wigs
To remain eligible:
- Lace must be uncut and unaltered
- The wig must not have been worn or installed
- Hair must not have been washed
- Hair must not have been colored, bleached or chemically processed
- Hair must not have been cut or altered
- No styling products may have been applied
Please inspect your wig carefully before cutting the lace or making any alterations.
Hair Bundles
Bundles must remain:
- Intact and attached
- Unopened and unused
- Unwashed and uninstalled
- Uncut, uncolored and unaltered
CHANGE OF MIND & PERSONAL PREFERENCE
We do not accept returns, exchanges or refunds for change of mind or personal preference, including choosing the wrong:
- Length
- Color
- Texture or style
- Wig cap size
Please review all product details, photos and sizing information carefully before placing your order.
If you need assistance choosing the right product, please contact us before ordering.
NON-RETURNABLE ITEMS
Products that have been worn, installed, washed, cut, altered, colored, bleached, chemically processed or styled with products are not eligible for return.
Wigs with cut or altered lace and bundles that have been opened, untied, separated, installed or altered are also non-returnable.
Custom or personalized products and items marked Final Sale or Clearance are not eligible for return, except where required by applicable law.
REFUNDS
Refunds are available only for approved damaged, defective or incorrect-item claims.
Once your returned item has been received and inspected, an approved refund will be issued to your original payment method.
Please allow up to 10 business days for processing. Your bank or credit card provider may require additional time for the funds to appear in your account.
INTERNATIONAL ORDERS
International customers are subject to the same return process. Additional consumer rights may apply depending on your country or region.
Nothing in this policy is intended to limit any rights provided by applicable consumer protection laws.
QUESTIONS?
For questions about a return, exchange or refund, contact us at: